In support of the University's enrollment, retention and graduation goals, supervises and coordinates the day-to-day activities of the College of Education and Human Sciences, Center for Student Success Academic Advisement team.

 Works closely with the Center for Student Success, Operations Manager in guiding and giving direction to advisement personnel and resolving escalated issues related to academic advisement and often conducts direct advisement sessions with students, as appropriate.

Serves as the first point-of-contact for lower-level advisors regarding complaints, complex issues, and questions related to routine advisement procedures; provides guidance and direction to advisement personnel and resolves escalated issues associated with academic advisement and consult with supervisor if needed

Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.

Schedules and coordinates the work of advisement staff and ensures quality of services provided within the College of Education and Human Sciences advisement unit.

Participates in meetings with the Operations Manager regarding the development of advisement, recruitment, and/or curricular programs.

Represents the College of Education and Human Sciences to the campus community; participates in task forces, special committees, and interdepartmental committees.

Conducts advisement sessions with students, as needed to support the College of Education and Human Sciences student load.

Serves as Campus Security Authority as outlined by the Clery Act.

Performs miscellaneous job-related duties as assigned.

See the Position Description for additional information.

Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Advanced staff knowledge and understanding of higher education student academic advisement, development, and retention issues, trends, and programs.
• Knowledge and comprehensive understanding of higher education processes and policies regarding student records, management principles, regulations, and procedures.
• Ability to coordinate, schedule, and evaluate the work of personnel to ensure quality of service to undergraduate students.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.