The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Sercives) team is seeking a Systems Analyst 3 to help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. The successful applicant will have expertise in Microsoft and VMWare technologies. Also, exceptional communication skills, a thorough understanding of IT systems management best practices and outstanding customer service for the values, procedures and standards found in a higher education environment.

Duties Include:

1. Provides support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide.  
2. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.   
3. Provides central management and support for over 300 servers and 5000+ workstations.
4. Provides technical assistance on a variety of projects with direct and positive impact to user experience and security at UNM.
5. Assists in the design and rollout of integrated information systems solutions to meet university requirements.
6. Assists in the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.
7. Supports, monitors, troubleshoots EMSS team’s systems and services.
8. Serves as backup to SMEs for critical EMSS services.
9.. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.
10. Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.
11. Documents and publishes information and instructions on systems, services and processes.
12. Troubleshoots, assists and resolves hardware, software, connectivity and security problems.
13. Maintains currency of knowledge with respect to relevant technologies and systems.
14. Provides on-call support for EMSS team’s services. 

IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Ideal candidate will have the required and preferred experience listed below:

1. Proficient In:

2. Preferred Experience In: 

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.