The UNM Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team.

The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on-premises and cloud-based) to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The Operational support consists of monitoring of incoming requests and escalated support for process & workflow migration, and production issues.

The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base.

Job Duties:

• Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
• Coordinate the execution of business cycle events
• Perform Day-to-Day Operational Activities
• Lead the workflow process migration for our ERP system
• Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
• Provide escalated support to IT Applications incidents
• Work closely with the multiple offices across campuses to assist with Applications upgrades
• Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
• Advocate for continual improvement of the division by offering recommendations on processes and existing systems
• Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
• Provides a wide range of in-depth technical assistance to departmental users and/or support staff
• Provide after-hours support based on the On-call rotation

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Experience working with ERP systems
• Strong communication, team, customer relations, and organizational skills 
• Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
• Experience working closely with customers to understand their needs and translating those needs into technical solutions  
• Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance 
• Experience solving problems with creative solutions 
• Experience using basic commands in the Unix shell
• Experience working in Cloud/on-premises hosted environments
• Demonstrated ability to work in a fast, paced structured environment  
• Experience working with vendors to resolve issues and gather system requirements  
• Demonstrated ability to document applications promptly and contribute to knowledge bases 
• Ability to self-manage time when assigned multiple incidents/SRs 

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.