The Office for Community Health at the University of New Mexico’s Health Sciences Center is currently hiring multiple temporary full-time Community Health Workers to join a team of to join a team of Social and Public Health Workers and managers, and provide rapid resource referrals and community connector/navigator services to high-need guests at the Gateway Receiving Area located on 5400 Gibson Blvd SE, a grant-funded collaboration between the City of Albuquerque and UNM HSC’s Office of Community Health. The Gateway Receiving Area site will operate by harm reduction principles and practices. Staff are expected to comply with public health evidence-based and best practices at all times while at work. You will help plan, deliver, and staff the 24/7 services at the short-term Community Connector services site at 5400 Gibson Bl SE. We are seeking a compassionate, collaborative individual with strong and compassionate communication skills with the ability to problem-solve efficiently, independently and as part of a team as is required and appropriate. Temps are needed through the end of March.
Summary
Under direct supervision, works closely with social workers, public health workers, other community health workers, professional students and social services agencies to provide short term care coordination and connection to resources and support to unhoused program clients to improve their health and general well-being through education and provision of coordination of care and services. Works in both clinical and community-based settings. May act as a peer support worker, where applicable, if self-disclosed as current or former consumer of mental health or substance abuse services with at least two years of mental health or substance abuse recovery.
Duties and Responsibilities
1. Assists clients in site and community settings. Communicates to clients/patients the purposes of the program and the impact it may have on their wellbeing. Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals using Harm Reduction principles that are non-judgmental and meet the client “where they are at”
2. Provides lay-counseling interventions, including Motivational Interviewing, as appropriate to the position; welcomes site guests via screening and intake, prepares program engagement plans, exit plans, and acts as a resource for follow-up referral and placement with partner organizations, behavioral, medical, dental, &/or mental health providers.
3. Documents all client encounters and contracts made on behalf of clients; completes and submits monthly reports; maintains comprehensive electronic client files, which include client notes, release of information, assessments and other medical documents acquired on behalf of the client. Documents activities, service plans, and outcomes achieved by client in an effective manner.
4. Collects data about patients through basic vitals, Social Determinants of Health assessment, interview, case history, and/or observational techniques; evaluates data to identify causes of problems and to determine program
appropriateness or referral to other resources.
5. Must take and pass yearly training and evaluation by an appropriate-licensed medical professional to remain proficient in measuring vital signs.
6. Educates client on the proper use of the Emergency Room and provides information for alternatives. Coaches patients in effective management of their chronic health conditions and self-care using compassionate, collaborative communications skills applied to unhoused complex clientele. Assists patient in understanding care plans and instructions. Motivates patients/clients to be active and engaged participants in their health and overall wellbeing, with skills to help strategize through extreme social and economic deficits.
7. Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
8. Provides support and advocacy during initial site visit or when necessary to assure clients' medical needs
and referrals required are being conveyed. Follows up with both clients and providers regarding health/social services plans when appropriate.
9. Facilitates communication and coordinate services between providers and the clients/patients. Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
10. May transport guests to local resources in City-owned van with Driver Safety Certification
11.Workload includes engaging with at-risk populations with complex psycho-social histories
12. Performs miscellaneous job-related duties as assigned.
See the Position Description for additional information. |