The University of New Mexico's Division of Human Resources is seeking a customer-focused HR Services Rep, Sr. for the Benefits & Employee Wellness department. The HR Services Rep, Sr., provides administrative support for the University’s employee, student, and retiree benefit programs, including health care coverage, life and disability insurance, education benefits, retirement, student benefits and other related programs. This position includes researching and resolving routine and complex customer issues and concerns, as well as tracking and routing complex items to the appropriate area in a timely manner. The ideal candidate will demonstrate a high level of professionalism and strong critical thinking skills, work effectively in a fast-paced environment, adapt easily to change, and be eager to learn about a broad range of topics to build their knowledge base.

Duties and Responsibilities: 

• Provides customer service to a broad range of constituents
• Tracks and routes customer inquiries through ticketing systems, databases, and/or other applicable processes.
• Provides accurate information to employees regarding benefit eligibility and applicable employee, student, and retiree benefit programs
• Provides instructions, receives, and reviews benefit enrollment paperwork; verifies that paperwork has been completed accurately and includes required attachments.
• Maintains and updates confidential files and records
• Gathers information, conducts basic data analysis, and assists in the development and reconciliation of reports.

See the Position Description for additional information.

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• Must pass a pre-employment criminal background check.

High school diploma or GED; at least 4 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Bilingual (English and Spanish)
• Demonstrated commitment to excellent customer service in a high-paced, complex environment
• Strong communication skills, including written, verbal, and listening skills
• Experience with Employee Benefits in a higher education setting or with a large, complex employer
• Ability to work well independently and as part of a team
• Attention to detail and commitment to quality

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.